Technical Support Professional Internship By IBM India Pvt Ltd
Technical Support Professional Internship By IBM India Pvt Ltd
IBM India Private Limited is hiring Technical Support Professional Interns for its Kochi, Kerala office. This internship offers a chance to work with IBM Software’s global support teams, helping clients solve real-world technology challenges in the domains of Big Data, Cloud, and AI-driven solutions. As a Technical Support Intern, you’ll gain hands-on experience in software troubleshooting, customer issue analysis, and system diagnostics while supporting enterprise-level IBM software products. You’ll also receive advanced training, mentorship, and the opportunity to work directly with IBM’s top engineering professionals in a collaborative, learning-focused environment.
Documents Required
Applicants submit the following documents: Resume/CV Valid Email ID Mobile No. Study Mark Sheets Certificates (If you have) Cover letter (If applicable)
Eligibility Criteria
Applicants must meet the following criteria: Pursuing or completed a Bachelor’s Degree in Computer Science, Information Technology, or a related field. Proficiency in Core Java / JEE or any programming language. Strong communication skills (verbal and written). Ability to analyze and troubleshoot software issues efficiently. Willingness to work in customer-facing roles and rotational shifts (including weekends). Quick learner with the ability to grasp new technologies (on-premises and cloud). Preferred Skills: Experience with Java code/log troubleshooting, databases (DB2, Oracle, MongoDB), and messaging tools (IBM MQ, Kafka, ActiveMQ). Familiarity with Containers (Docker, Kubernetes) and Red Hat OpenShift / AWS. Understanding of JSON, XML, and Networking Protocols. Note: This internship is exclusively available in India. Specifically, in Kochi.
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Responsibilities
Interns will: Provide technical support for IBM software clients and resolve system-level issues. Perform root cause analysis and set up test environments to replicate customer problems. Compose knowledge base articles and documentation for common issues and solutions. Collaborate with internal development teams to escalate and track software defects. Participate in customer communication, managing expectations and maintaining satisfaction. Support production-down scenarios during weekend rotations when required.
How To Apply
Follow the below steps to apply for the program: 1. Visit Our Official Website. 2. Read carefully all the information about the program details. 3. Click on the "Register" to complete the registration with required details. 4. After successful registration, Use the received credentials to log into your account. 5. Once logged in, Click on the "Apply" button. 6. You will be directed to the application form. Fill in all the required details accurately. 7. Prepare the necessary documents as specified in the application requirements. 8. Upload these documents in the designated sections of the application form. 9. Before submitting, review all the information you have provided. 10. After that, Click on the "Submit” button to submit your application. Note: "As a free user," →'You're encouraged to share this valuable information with your friends to access the link properly'.
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IBM India Private Limited is hiring Technical Support Professional Interns for its Kochi, Kerala office. This internship offers a chance to work with IBM Software’s global support teams, helping clients solve real-world technology challenges in the domains of Big Data, Cloud, and AI-driven solutions. As a Technical Support Intern, you’ll gain hands-on experience in software troubleshooting, customer issue analysis, and system diagnostics while supporting enterprise-level IBM software products. You’ll also receive advanced training, mentorship, and the opportunity to work directly with IBM’s top engineering professionals in a collaborative, learning-focused environment.